General Terms and Conditions
1. basics
Mediafabrik AG, Tuggenerstrasse 3, 8008 Zurich, Switzerland offers its customers bags and similar products for sale under its “vlà” brand on its website vla-bag.ch.
2. scope of application
When a customer accesses https://vla-bag.ch (“Website”) and/or orders bags or other products via the Website, he/she declares to Mediafabrik AG (vlà) that he/she understands and accepts these General Terms and Conditions in the version applicable at the time of using the Website/ordering (“GTC”).
The use of the Website and the processing of contracts between you and Mediafabrik AG (vlà) are governed exclusively by the General Terms and Conditions and the Privacy Policy of Mediafabrik AG (vlà). Conflicting or deviating terms and conditions shall not apply. These GTC shall also apply exclusively and integrally if Mediafabrik AG (vlà) executes an order without reservation in the knowledge of conflicting terms and conditions or deviations from these GTC reserved by you.
Should individual provisions of these GTC be or become invalid in whole or in part, the validity of the remaining provisions or parts of such provisions shall remain unaffected. The invalid or missing provisions shall be replaced by the respective applicable statutory provisions.
3. ordering goods in the online store
3.1. Order and conclusion of contract
The customer can order goods according to the offer in the vla-bag.ch online store. All offers on the website are subject to change. The product information, photographs and texts provided by us represent the product as accurately as possible. Mediafabrik AG (vlà) does not guarantee that all images accurately reflect the appearance of the products.
By clicking on the “Buy” button in the vla-bag.ch online store, you place a binding order for the goods contained in the shopping cart.
Mediafabrik AG (vlà) will immediately confirm receipt of the order electronically. However, a contract between you and Mediafabrik AG (vlà) is only concluded as soon as Mediafabrik AG (vlà) expressly accepts the order. Mediafabrik AG (vlà) reserves the right to refuse the conclusion of a contract without giving reasons.
3.2. Delivery and place of fulfillment
Agreed delivery times are not binding deadlines. If Mediafabrik AG (vlà) is late with the delivery, the customer cannot withdraw from the order. Mediafabrik AG (vlà) is not liable for any damage caused by delay.
The goods shall be delivered by post or DHL to the delivery address specified by the buyer. The place of fulfillment is the place of delivery to Swiss Post or DHL. The customer bears the risk for the transportation of the goods from the place of performance. Mediafabrik AG (vlà) reserves the right to choose other delivery methods.
Mediafabrik AG (vlà) delivers the bags exclusively in Switzerland and Liechtenstein.
3.3. Prices and terms of payment
The prices listed on the website at the time of the order apply in the currency stated there. Our prices include the Swiss statutory value added tax. Transportation costs in Switzerland and Liechtenstein are included in the prices quoted.
Payment can be made by Postfinance, VISA or Mastercard, Twint, Applepay or prepayment. Mediafabrik AG (vlà) may refuse individual payment options for certain customers without giving reasons.
The buyer’s credit card account is debited upon conclusion of the contract.
3.5. Revocation
Mediafabrik AG (vlà) may cancel an order at any time before delivery of the goods without giving reasons. Any purchase price payments already received will be refunded to the customer.
4. material warranty
The Customer shall inspect the goods immediately upon receipt for any obvious material defects and shall notify Mediafabrik AG (vlà) in writing immediately upon receipt of the delivery. Hidden defects must be reported in writing immediately after their discovery.
Complaints must be sent in writing to the following address:
Mediafabrik AG
Tuggenerstrasse 3
8008 Zurich
office@mediafabrik.ch
5. guarantee
All vlà bags and backpacks are guaranteed against defects in materials and workmanship for a period of two years from the original date of purchase, provided they are used under normal conditions and for their intended purpose and our care instructions have been followed. In the event of a warranty claim, a copy of the original invoice must be enclosed, the date of which is the basis for determining the warranty period.
The guarantee does not apply to:
- Soiling or other visual changes due to natural wear and tear or improper use
- Damage due to improper use or incorrect care
- Damage due to influences such as fire, water, accidents
6. right of return for Switzerland and Liechtenstein
Items can be returned unused and in their original packaging to vlà c/o Mediafabrik AG, Tuggenerstrasse 3, 8008 Zurich within 14 days of receipt of the goods. The buyer bears the costs of the return shipment. Please make sure that everything is well packed and cannot be damaged in transit! We recommend returning the goods insured and traceable. Please keep the receipt until we have received the shipment. The purchase price excluding shipping costs will be refunded after receipt and inspection of the unused goods.
6.1 Exchange
We do not offer exchanges.
7. liability
Mediafabrik AG (vlà) excludes any liability for the products sold and delivered to the extent permitted by law.
8 Applicable law and place of jurisdiction
These GTC are subject to Swiss substantive law to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (“Vienna Sales Convention”). The exclusive place of jurisdiction for disputes arising from or in connection with these GTC is Zurich. Mediafabrik AG (vlà) is also entitled to take legal action against you at your habitual residence or domicile.
The above choice of law and jurisdiction clause does not apply if and to the extent that (i) you are a consumer within the meaning of Swiss law or a consumer within the meaning of another legal system and (ii) you can invoke the application of another law and/or the jurisdiction of another court under the relevant legal system.
Zurich, March 31, 2022