{"id":5284,"date":"2024-10-15T17:43:38","date_gmt":"2024-10-15T15:43:38","guid":{"rendered":"https:\/\/www.vla-bag.ch\/faq\/"},"modified":"2026-01-09T19:02:54","modified_gmt":"2026-01-09T18:02:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.vla-bag.ch\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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FAQ \u2013 Frequently Asked Questions<\/h2>\n\n \n

Order & Payment<\/h3>\n
\n \n \n \n <\/path>\n <\/svg>\n <\/span>\n What are the shipping costs?<\/span>\n <\/summary>\n
\n Shipping is free<\/strong> for you \u2013 within Switzerland and Liechtenstein.\n <\/div>\n<\/details>\n\n
\n \n \n \n <\/path>\n <\/svg>\n <\/span>\n Which countries does vl\u00e0 ship to?<\/span>\n <\/summary>\n
\n Orders can currently be placed from Switzerland and Liechtenstein. \n Do you reside in Germany or Austria? Please contact us \u2013 we will gladly process your order even outside of the shop. \n <\/div>\n <\/details>\n\n
\n \n \n \n <\/path>\n <\/svg>\n <\/span>\n What payment methods can I use?<\/span>\n <\/summary>\n
\n Credit card, TWINT, PostFinance, Apple Pay. You will see the available options at checkout. \n <\/div>\n <\/details>\n\n \n

Delivery & Returns<\/h3>\n
\n \n \n \n <\/path>\n <\/svg>\n <\/span>\n How is the delivery made?<\/span>\n <\/summary>\n
\n We ship with Swiss Post.\n Typically, your package will reach you within 2\u20133 business days<\/strong>.\n Further information can be found in our delivery terms<\/a>.\n <\/div>\n <\/details>\n\n
\n \n <\/path><\/svg><\/span>\n Can I track my order?<\/span>\n <\/summary>\n
\n Yes. After dispatch, you will receive a confirmation email with the Swiss Post tracking number. Your bag usually arrives within 2\u20133 business days after placing your order. \n <\/div>\n <\/details>\n\n
\n \n <\/path><\/svg><\/span>\n How do returns work?<\/span>\n <\/summary>\n
\n You may return your bag within 14 days. Please contact us beforehand. Please send the unused goods in their original packaging to the following address: vl\u00e0 c\/o Mediafabrik AG Tuggenerstrasse 3 8008 Zurich, Switzerland You are responsible for the return shipping costs \u2013 this encourages conscious ordering and avoids unnecessary transportation. Please ensure secure packaging. After inspection, we will refund the purchase price to you. \n <\/div>\n <\/details>\n\n
\n \n <\/path><\/svg><\/span>\n How do I receive my refund?<\/span>\n <\/summary>\n
\n The refund will be processed via bank transfer and usually takes 1 to 2 weeks. We thank you for your patience and understanding. \n <\/div>\n <\/details>\n\n
\n \n <\/path><\/svg><\/span>\n Do you offer an exchange?<\/span>\n <\/summary>\n
\n Currently, we cannot offer product exchanges. We thank you for your understanding and are working to expand our services in the future. \n <\/div>\n <\/details>\n\n \n

Material & Sustainability<\/h3>\n
<\/path><\/svg><\/span>Are vl\u00e0 bags vegan?<\/span><\/summary>
Yes. Our bags are made from a sustainable base material with a cactus leather (Desserto\u00ae) surface. They contain no animal components whatsoever. <\/div><\/details>\n
<\/path><\/svg><\/span>How sustainable are vl\u00e0 bags?<\/span><\/summary>
Compared to animal leather, cactus leather requires up to 99% less water and approximately 95% less CO\u2082.Production takes place in a family-run manufactory in Northern Italy \u2013 ensuring short distances, high quality, and fair conditions.<\/div><\/details>\n
<\/path><\/svg><\/span>What are the advantages of cactus leather over animal leather?<\/span><\/summary>